AANANDA

GST : 09ABBFA9460G1ZD
+91 9151114598
Customer Information

Payment & Cancellation Policy

Transparent Transactions. Clear Processes. Professional Service.

AANANDA BY ANAND ENTERPRISES

Effective Date: 9 October 2026

AANANDA BY ANAND ENTERPRISES aims to maintain clear payment, order cancellation and refund procedures. Please review the following terms before confirming an order or making a payment.

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Part A: Payment Policy

01Payment Terms

AANANDA BY ANAND ENTERPRISES aims to maintain a clear and transparent payment process for every confirmed order. Payment terms will be communicated to customers during the quotation and order-confirmation process.

Customers are requested to review the agreed price, order quantity, applicable taxes, shipping charges and payment requirements before proceeding with payment.

02Accepted Payment Methods

Available payment methods will be communicated by our authorised representative at the time of ordering. Customers should make payments only through the payment methods or account details officially provided by AANANDA BY ANAND ENTERPRISES.

Please verify payment details before transferring funds. We are not responsible for payments made to unauthorised accounts or individuals claiming to represent our business.

03Advance Payments & Order Processing

Depending on the order and agreed commercial terms, an advance payment or full payment may be required before processing begins.

Order processing will commence once the applicable payment requirements have been fulfilled and the order has been confirmed.

Any special payment arrangement must be agreed upon through an authorised communication channel.

04Pricing, Taxes & Additional Charges

Product prices, applicable taxes, packaging charges and shipping fees, where relevant, will be communicated before the order is finalised.

The final payable amount will be based on the confirmed quotation or order details. Any agreed changes to the order may affect the final amount.

05Payment Confirmation

Customers are advised to retain their payment receipts, transaction references or other proof of payment until the transaction has been confirmed.

If payment has been completed but confirmation has not been received, please contact our team with the transaction details so that the payment can be verified.

06Failed, Duplicate or Incorrect Payments

If a payment fails, appears duplicated or is transferred incorrectly, please contact us promptly with the relevant transaction information.

Each case will be reviewed individually. Any applicable adjustment or refund will be handled in accordance with the verified transaction, agreed terms and applicable law.

07Outstanding Payments

Where an agreed payment remains outstanding, order processing or dispatch may be paused until the payment requirements are fulfilled, subject to the applicable agreement and law.

Customers are encouraged to contact us promptly if they anticipate a payment-related issue.

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Part B: Cancellation Policy

01Requesting an Order Cancellation

Customers who wish to cancel an order should contact AANANDA BY ANAND ENTERPRISES as soon as possible after placing it.

Cancellation requests must include the customer's name, order reference, product details and registered contact information to help us identify the transaction.

Submitting a cancellation request does not automatically mean that the cancellation has been approved.

02Cancellation Before Order Processing

Orders that have not yet entered processing may be eligible for cancellation, subject to confirmation by our authorised representative.

If payment has already been received, any applicable refund will be assessed according to the order status, agreed terms and applicable law.

03Cancellation After Processing or Dispatch

Once an order has entered preparation, packaging or dispatch, cancellation may no longer be possible.

Requests received after dispatch will be reviewed according to the applicable return, refund and delivery conditions. This policy does not remove any rights available to customers under applicable law.

04Cancellation by AANANDA BY ANAND ENTERPRISES

We may need to cancel an order in circumstances such as product unavailability, an unresolvable pricing or listing error, payment verification issues or other legitimate fulfilment difficulties.

Where a prepaid order is cancelled by us, any refund due will be processed in accordance with the applicable terms and legal requirements.

05Refunds Following Cancellation

Where a cancellation is approved and a refund is due, the refund will generally be made through the original payment method where feasible, or through another mutually agreed method where appropriate.

The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

Any applicable deductions or adjustments will be communicated transparently and will be subject to the agreed terms and applicable law.

06Changes to Confirmed Orders

Requests to change product quantities, product selection, delivery details or other order information should be made before processing or dispatch whenever possible.

Approval depends on the order's current status, product availability and any resulting price or delivery changes. Changes will take effect only after confirmation by our authorised representative.

07Important Customer Guidance

To help avoid payment and cancellation issues, customers should:

  • Verify product details and quantities before confirming an order.
  • Review the final quotation and payment terms.
  • Use only officially provided payment details.
  • Keep payment receipts and order confirmations.
  • Submit cancellation or modification requests promptly.

Contact Us

For payment assistance, transaction verification or cancellation requests, please contact us during business hours.

AANANDA BY ANAND ENTERPRISES

Business Address 87 B, Badsha Kheda, Amari Gawo, Takrohi, Indira Nagar, Lucknow – 226016, Uttar Pradesh, India.
Phone 9151114598
Business Hours 10:00 AM – 7:00 PM