Privacy Policy

1. Introduction

Welcome to the official website of AANANDA BY ANAND ENTERPRISES. We respect your privacy and are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, contact us, enquire about our products or interact with our business.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular activity, we will seek that consent separately.

2. Information We May Collect

We collect information that is reasonably necessary for our business activities and interactions with visitors and customers.

Personal and Contact Information

When you contact us or submit an enquiry, we may collect:

• Name
• Mobile or telephone number
• Email address
• Business or company name
• Address and delivery details, where applicable

Product and Business Enquiry Information

We may collect details you voluntarily provide when enquiring about our powder concentrates, liquid concentrates, product preparation, wholesale requirements, distribution opportunities or other business services.

Technical and Website Usage Information

Depending on the website features and tools in use, certain technical information may be collected, such as browser type, device information, IP address, pages visited and general website usage data.

We collect only the information reasonably required for the relevant purpose, subject to applicable law.

3. How We Use Your Information

We may use your information for the following purposes:

• To respond to enquiries and provide requested product information.
• To communicate about our powder and liquid cleaning concentrates.
• To provide quotations, where requested.
• To process and manage orders, payments and deliveries, where applicable.
• To provide customer assistance and respond to feedback.
• To maintain business, transaction and communication records.
• To improve website functionality and the customer experience.
• To protect our website, business operations and users against misuse or fraudulent activity.
• To comply with applicable legal, tax and regulatory requirements.

We will not use personal information for purposes that are incompatible with the reason it was collected, except where permitted or required by applicable law.

4. Legal Basis and Consent

Where required by applicable law, we will obtain valid consent before collecting or processing personal information for purposes that require consent.

Depending on the circumstances, information may also be processed where necessary to respond to a request, fulfil an agreement, comply with legal obligations or pursue other lawful purposes.

Where processing relies on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing that was lawful before the withdrawal.

5. Sharing and Disclosure of Information

AANANDA BY ANAND ENTERPRISES does not sell personal information to third parties.

We may share relevant information in limited circumstances, including with:

• Website hosting and technical service providers.
• Communication and customer support service providers.
• Payment processors and delivery partners, where applicable.
• Professional advisers assisting with legitimate business matters.
• Government authorities, regulators or law enforcement agencies when required by law.
• Other parties where you have given appropriate consent or disclosure is otherwise legally permitted.

We aim to limit information shared with service providers to what is reasonably necessary for their assigned services.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functionality, remember preferences or understand website usage, depending on the tools enabled.

You may manage cookies through your browser settings. Restricting certain cookies may affect some website features.

If analytics, advertising or other non-essential tracking technologies are used, we will provide relevant disclosures and obtain consent where required by applicable law.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Access to information should be limited to authorised persons and service providers who need it for legitimate purposes.

However, no online transmission or electronic storage method can guarantee absolute security. We therefore cannot guarantee that information will always be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining customer relationships, completing transactions and meeting legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable retention obligations.

9. Your Rights and Privacy Requests

Subject to applicable law, you may have the right to:

• Request information about the personal data we process concerning you.
• Request correction or updating of inaccurate information.
• Request erasure of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance or complaint regarding the handling of your personal information.
• Exercise any other rights available under applicable data-protection law.

To submit a request, please contact us using the details provided in the Contact Us section. We may request reasonable information to verify your identity before processing a request.

10. Third-Party Links and Services

Our website may contain links to external websites, platforms or services for your convenience.

These third-party services operate independently and may follow their own privacy policies and data-handling practices. We encourage you to review their policies before providing personal information.

Our Privacy Policy applies to our own website and business activities, not to independent third-party websites.

11. Children's Privacy

Our website is intended for general business and product information and is not designed to encourage children to submit personal information independently.

If you believe that a child has provided personal information inappropriately, please contact us. We will review the concern and take appropriate action in accordance with applicable law.

12. Marketing Communications

We may contact you regarding an enquiry or business interaction you have initiated.

Where promotional communications require consent under applicable law, we will obtain that consent before sending them. You may request that we stop sending promotional communications, subject to any necessary service or transaction-related messages.

13. Privacy and Data Protection in India

We aim to handle personal information in accordance with applicable Indian laws and regulations, including relevant data-protection requirements as they apply to our activities.

Our privacy practices may be updated when legal requirements, business operations or website features change.

14. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business, website functionality, service providers or applicable legal requirements.

The updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically to stay informed about our privacy practices.

15. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us during our business hours.