Our Shipping Policy

Orders are processed after the required order details have been received and payment has been confirmed, where applicable. Processing and dispatch times can vary depending on product availability, order volume, holidays and verification requirements.

An order confirmation does not necessarily mean that the order has already been dispatched. Dispatch information will be shared when available.

Delivery availability depends on the shipping address and the service coverage of our delivery partners. Please enter your complete address and PIN code during checkout to check whether delivery is available for your location.

If your address cannot be serviced, we may contact you to discuss available options for the order.

Delivery timelines, if displayed during checkout or communicated after ordering, are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery may take longer due to courier delays, weather conditions, public holidays, transport interruptions, remote locations or other circumstances beyond our reasonable control.

For the most relevant estimate, please refer to the shipping information provided for your specific order.

Any applicable shipping or delivery charges will be displayed during checkout before you place your order.

Shipping charges, delivery offers and free-shipping eligibility may vary by order value, destination, product or promotional offer. Please rely on the final amount shown at checkout rather than assuming that a particular shipping offer applies to every order.

Where tracking is supported by the delivery service, tracking details may be shared after dispatch. Tracking updates can take time to appear in the courier's system.

If tracking information is unavailable or your parcel appears delayed, please contact our team with your order number and registered contact details so we can assist.

Customers are responsible for providing a complete and accurate shipping address, PIN code, phone number and any other required delivery information.

• Check the recipient's name and phone number before submitting your order.
• Include the house or building number, street, locality and PIN code.
• Contact us promptly if you notice an address error.

Address changes may not be possible once an order has been dispatched or handed over to the delivery partner.

Please ensure that someone is available to receive the shipment at the delivery address when required. Delivery partners may make delivery attempts according to their own procedures.

If delivery fails because the address is incomplete, the recipient is unavailable, or the shipment is refused, the parcel may be delayed or returned according to the delivery partner's process.

If a delivery attempt fails, contact us for assistance and provide your order details.

Please inspect your parcel when you receive it. If an item appears damaged, incorrect or missing, contact us as soon as reasonably possible and share your order number and clear photographs or other relevant details where available.

We will review the information and explain the next steps under the applicable order, return and refund policy. Please retain the packaging and shipment details until the issue has been reviewed.

Requests to cancel an order are subject to its processing and dispatch status and the applicable Cancellation Policy.

If a parcel is returned to the sender or delivery cannot be completed, we may contact you to confirm the details and explain the available options. Any applicable refund or re-shipment will be handled in accordance with the relevant policy and applicable law.

We make reasonable efforts to support timely delivery, but some delays may occur because of transport disruptions, severe weather, strikes, public holidays, operational issues or other events outside our reasonable control.

If we receive relevant information about a significant delay, we will endeavour to provide assistance or an update where reasonably possible.

Cash on Delivery (COD) may be offered for eligible orders and locations where the option appears during checkout. COD availability is not guaranteed for every product, destination or order.

Please keep the required payment ready when the parcel arrives and follow the instructions provided by the delivery partner.

We may update this Shipping Policy when our delivery arrangements, services or business processes change. The revised policy will be published on this page. Please review it periodically for updates.