Terms & Conditions

1. Acceptance of Terms

Welcome to the website of AANANDA BY ANAND ENTERPRISES. These Terms & Conditions govern your access to and use of our website and the information, product listings and business enquiries available through it.

By accessing or using this website, you agree to comply with these Terms & Conditions and applicable laws. If you do not agree with these terms, please discontinue using the website.

2. About Our Business

AANANDA BY ANAND ENTERPRISES operates under the brand name AANANDA and offers powder and liquid cleaning product concentrates for various cleaning applications.

Our website is intended to provide information about our business, product range and related commercial enquiries. The availability of any product, service or business arrangement may depend on specific terms confirmed between the parties.

3. Website Use

You agree to use this website only for lawful purposes. You must not:

• Use the website in a manner that violates applicable laws or regulations.
• Attempt to gain unauthorised access to the website, its systems or related services.
• Introduce malicious software or engage in activities that disrupt website operations.
• Copy, misuse or misrepresent website content or our brand identity.
• Submit false, misleading or fraudulent enquiries.
• Use website information in a way that infringes the rights of AANANDA BY ANAND ENTERPRISES or any other party.

We reserve the right to restrict access where reasonably necessary to protect the website, our business or other users.

4. Product Information and Descriptions

We make reasonable efforts to present product descriptions, images, dilution ratios, packaging information and other product details accurately.

However, product images are provided for illustrative purposes and may differ slightly from the actual product in appearance, colour, packaging or presentation.

Product specifications, availability, packaging and other details may be updated from time to time. The applicable product label, written instructions and order confirmation should be referred to for product-specific information.

Customers should contact us before placing an order if they require clarification regarding a product's intended application or suitability.

5. Concentrate Preparation and Usage

Our powder and liquid concentrates may require dilution or preparation before use. The appropriate preparation method, water quantity, dilution ratio and intended application vary by product.

Customers must follow the instructions provided for the specific product and must not assume that one product's preparation ratio applies to another.

Users are responsible for following applicable label instructions, handling precautions and storage recommendations. Products should not be mixed with other chemicals unless the relevant instructions expressly permit it.

Where a product is intended for a particular surface or application, suitability should be confirmed before use.

6. Prices, Quotations and Taxes

Prices displayed on the website, in product catalogues or in promotional materials are subject to the terms stated alongside them.

Unless expressly confirmed otherwise, an enquiry or displayed price should not be treated as a final binding quotation for every order.

The final price may depend on the product, quantity, packaging, applicable taxes, delivery arrangements and any agreed commercial terms.

A quotation may be subject to a validity period. Applicable taxes and other charges will be communicated as required before an order is finalised.

7. Orders and Order Confirmation

Submitting an enquiry, request for quotation or order request does not automatically mean that an order has been accepted.

An order will be considered confirmed when the applicable commercial details have been agreed upon and acceptance has been communicated through an authorised channel.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of product unavailability, pricing or listing errors, suspected fraudulent activity, or an inability to fulfil the order.

If payment has already been received for an order that we cancel, any applicable refund will be handled in accordance with the agreed order terms and applicable law.

8. Payment Terms

Payment methods, payment deadlines and any advance payment requirements will be communicated during the ordering process or in the applicable quotation.

Customers are responsible for providing accurate payment details and completing payments according to the agreed terms.

Orders may be withheld from processing or dispatch until the required payment conditions have been met, where applicable.

Any payment-related dispute should be raised through our official contact channels with the relevant transaction details.

9. Shipping, Delivery and Risk

Where delivery services are offered, delivery arrangements, estimated timelines, shipping charges and other applicable conditions will be communicated during the ordering process.

Delivery estimates are indicative unless a specific delivery commitment has been expressly agreed upon. Delays may arise due to courier operations, transport disruptions, weather, regulatory restrictions or other circumstances beyond reasonable control.

Customers should provide accurate delivery details and promptly report visible damage, shortages or incorrect items after receipt, along with supporting information where available.

Detailed shipping, return and refund conditions may be specified in a separate policy or in the applicable order documentation.

10. Returns, Replacements and Refunds

Returns, replacements and refunds are subject to the applicable order terms, product condition and relevant consumer protection laws.

Customers should contact us promptly if a product is received damaged, defective, incorrect or materially different from the confirmed order.

Products should not be returned without first contacting us for instructions, unless applicable law provides otherwise.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

11. Intellectual Property Rights

Unless otherwise stated, the website's text, product descriptions, graphics, logos, branding, design elements and other original content are owned by or used with permission by AANANDA BY ANAND ENTERPRISES.

The AANANDA name, logo and related brand assets may be protected by applicable intellectual property laws.

You may view and use website content for personal reference or legitimate purchasing enquiries. You must not reproduce, modify, distribute, publish or commercially exploit our content, branding or materials without prior written permission, except where permitted by law.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services for convenience or additional information.

We do not control independently operated third-party websites and are not responsible for their content, availability, policies or practices.

Accessing third-party services is at your discretion and may be subject to their own terms and conditions.

13. Disclaimer of Warranties

To the extent permitted by applicable law, this website and its general informational content are provided on an “as available” basis.

We do not guarantee uninterrupted website availability, error-free operation or that all website information will always be current.

Any product-specific warranties, quality commitments or performance representations must be established by the applicable product documentation, written agreement or mandatory legal requirements.

Nothing in this section excludes a warranty or consumer protection that must apply under law.

14. Limitation of Liability

To the extent permitted by applicable law, AANANDA BY ANAND ENTERPRISES shall not be liable for losses arising from misuse of website information, unauthorised use of the website, or reliance on general website content without checking the relevant product instructions.

We are not responsible for losses caused by improper product preparation, use contrary to label instructions, unauthorised chemical mixing, unsuitable application or failure to follow applicable safety precautions.

This section does not exclude or restrict liability where such exclusion or restriction is prohibited by law, including applicable statutory consumer rights.

15. Indemnity

To the extent permitted by applicable law, users are responsible for losses or claims arising directly from their unlawful use of the website, fraudulent conduct or infringement of third-party rights.

Nothing in this clause imposes liability on a user for matters for which they are not legally responsible.

16. Force Majeure

We will not be considered in breach of these terms solely because performance is delayed or prevented by circumstances beyond our reasonable control, such as natural disasters, transport interruptions, government restrictions, widespread technical failures or other comparable events.

Where such circumstances affect an order, we will take reasonable steps to communicate material changes and discuss appropriate arrangements.

17. Changes to These Terms

We may revise these Terms & Conditions to reflect changes in our business, website features, products or applicable legal requirements.

Updated terms will be published on this page with a revised effective date. Continued website use after an update will be subject to the revised terms to the extent permitted by applicable law.

Any specific order or written agreement may continue to be governed by the terms expressly agreed for that transaction.

18. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India, subject to applicable mandatory legal provisions.

Any dispute arising in connection with these terms will be handled by the courts or other competent forums having jurisdiction under applicable law. Nothing in this clause removes any jurisdiction or remedy available to consumers under mandatory law.

19. Contact Information

For questions about these Terms & Conditions, product enquiries or business-related matters, please contact us through the details below.